Recently I encountered one of the most damaging viruses I have seen since starting my business.  A customer dropped of their computer complaining of a virus and that she could not open any of her documents.  This new virus started appearing in September 2013.  Once loaded on the computer, usually from an email attachment, the […]

Recently Microsoft announced that they will no longer be supporting Windows XP as of September 2014.  This means they will no longer be releasing security updates through the Windows update service.  You will still be able to use your computer after this date but will be unable to patch any security flaws that are found.   […]

I recently helped a customer solve their printer problems.  Originally they were using an ink jet printer connected with a usb printer cord.  They were having problems printing from multiple laptops.  Because the printer was physically connected to one computer they have trouble sharing it with the other computers.  They were also complaining about the […]

Setting up your eReader for the first time can be quite complicated.  There are many different versions of each eReader and they each can preform different functions.  Personally I prefer the simplest of eReaders.  My favorite is the basic amazon Kindle.  There are others that can browse the web and display video but the battery […]

Recently I have been helping a lot of customers setup their new smart phone or tablet device. The initial setup can be difficult and Shaw and Telus emails often have trouble sending emails.  I have experience setting up the iphone, ipad, and android devices.  The first step is getting your email and contacts to sync […]

Recently a customer received a scam (phishing) email in their inbox.  After having trouble filling out all the information requested they called me for help.  I quickly told them that the email was a scam and to call Shaw and change their password.  No company will ever contact you asking for any personal information or […]

I have been reading in the news lately that many computer users are using passwords that are too easy to guess.  Often they are using the same password for multiple websites. This means that if one website gets hacked into, the hacker may try that same password on other popular websites. I recommend using a […]