Onsite Computer Service (PC, Mac, Tablets and Smart Phones)
We offer onsite, in shop (1095 McKenzie) and telephone/remote service depending on the problem presented to us. We have extensive experience with providing support for proprietary/custom software. Here are some examples of recent services we have provided:
• Virus and Spyware Removal.
• Data/Software Transfer to new computers.
• Wired/Wireless network setup and related security.
• Configuration of remote desktop software.
Computers on Wheels believes in offering a total solution to its customers. We are able to order specialized and hard to find hardware. In most cases our customers will call us on the phone and we will have the part in stock the next business day. Customers have the choice of pickup from our office or delivery to their business/residence. We build custom systems from small office computers to high end servers. We have accounts with all major Canadian suppliers and are aggressive with our pricing. Here are some examples of hardware we have supplied to our customers:
• Complete custom built systems, laptops, monitors, etc..
• Remote and in-house automatic backup systems for single or multiple stations.
• Wired/Wireless network equipment, routers, switches, pci cards, etc..
• Ram and component upgrades, Images to new hard drives.
Computers on Wheels can custom order and install all your software needs. From installation of proprietary software to operating systems. One of the key areas we specialize in is security software. We have had great success with Nod32 Antivirus and recommend it strongly to our customers. Here are some examples of the software we provide:
• Operating Systems.
• Office products.
• Antivirus and Spam solutions.
We believe in being upfront with our customers and give honest quotes of time required before heading out to each job. Hardware prices are quoted upon request.
Offsite Backup Services
I highly recommend that everyone, business and home users, save a copy of their data externally. An offsite backup protects your data from viruses that can hold your data (and any local backups) for ransom. It also protects from fire, hard drive failure and theft. The advantage to our offsite backup service is that all data is stored locally in Canada. The backup software is loaded on your home or office computer and monitors the directories that house your important data. On a schedule any changes that are made to your monitored folders are backed up to a server maintained by Computers on Wheels. All files are password protected and encrypted before leaving your location. The first backup will upload the entire contents of your folders, the next will backup just the changes from the last backup. We will then monitor your backups and make sure to contact you if a backup does not complete successfully.
If your data is lost, just give us a call and we will remotely connect to your computer and restore your files from the backup. We can also visit onsite, fix the problem, and restore your data. This service is popular with users of quickbooks and simply accounting as it is very important to backup this critical data daily in a second secure location. Many offsite backup services will backup your data to an unknown server. This server could even be located in a different country. With our service you will have physically met the person who will be maintaining your critical data. We also have physical access to our backup server and are the only ones with access to it.
Local Backup Services
In addition to offsite backup we can provide local backup solutions as well. The first option is to install a second hard drive inside your desktop (or external USB for laptops). We then install software that makes a complete image of your hard drive and saves it automatically to the second hard drive. This backup includes all data and software located on your computer. In the event of a hardware/software problem we can restore your computer to a earlier day.The second option is to install a network attached storage device (NAS). This device connects directly to your router and contains multiple hard drives. Multiple computers connected to your router can then automatically backup files (including wireless laptops). All files are stored locally and never leave your home or office.
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