Recently I have been dealing with many customers who have received fake phone calls from con artists claiming to work for Microsoft or other reputable companies saying their computers have been compromised, then offering help in return for credit card information and remote access to their computers. Once given access to the computer they may load a virus or setup remote access so they can control the computer in the future. They may also install key logging software to attempt to gain access to your passwords. If you have followed any instructions from one of these individuals please give me a call and I can make sure your computer is secure. Here is a video that summarizes these scams: